FAQs
What is Route Shipping Insurance? How do I file a claim for my lost, stolen, or damaged package?
Wild Luxe Boutique is not responsible for lost, stolen, or damaged packages. Route Insurance covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout. To file a claim, open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim:
Route will then process your refund.
You're sold out of my size in (style name); will you be getting in anymore?
We bring in much smaller quantities of each style than a big box store does and our customers know this, which means styles move fast! This creates an ever changing, fresh set of inventory in store. Some styles move faster than others, but if you see a style you love, you better grab it before someone else does!
If I order something online, will the color and pattern be exactly the same in person?
Some colors may vary slightly depending on your monitor settings, but we do not alter the garment: we want it to be as realistic as possible. Some patterns may vary slightly as well depending on the way it repeats and where the fabric was cut to make the garment. The pattern itself will be the same, but the layout may vary slightly from each garment in that particular production run.
What's your return/exchange policy?
Please visit our Boutique Policies page for this information and further instructions. All returns should be mailed back to:
Wild Luxe
2 Brookside Drive
Unit 6
Exeter, NH 03833
I'm not sure what size to buy, can you help?
Absolutely! Our Size Guide has lots of great information about how our garments run in general, but feel free to send us an email with questions about a specific style and we'd be more than happy to help find the perfect fit for you!
Don't see your question answered?
Email us at support@wildluxeboutique.com and we'd be happy to help you out!