We strive to work with the best designers who offer quality products at affordable prices. We thoroughly inspect all items when we receive them, but sometimes we miss something (we're human!). If you believe you've received a damaged, defective, or wrong item, please contact our customer service team (firstname.lastname@example.org) within 3 business days of receipt with your name, order number, description of issue, and picture(s) of issue. Our team will provide you with a return shipping label, and upon receipt of returned package, a full refund to your original payment method will be issued if postmarked within 7 days of delivery date.
Online Order Domestic Return Policy
Need To Make A Return?
Hopefully you love everything you have purchased, but if something does not work out, you may return for a refund. We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
Return Eligibility Requirements
ALMOST all items are eligible for a return, please see below for exceptions & rules:
- Items must be returned unworn, unwashed, unused, in addition to being odor, smoke, deodorant, make-up, and damage free.
- Original tags (if applicable) must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Shoes must be shipped back in their original shoe box. The shoe box then needs to be placed in another box to avoid damage from shipping.
- Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this fee can vary depending on the original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
- Final Sale items will not be accepted for return. Final Sale items meet one of the following criteria:
- Intimates (i.e. bras, underwear, lingerie)
- Makeup, skincare, or beauty products
- Winter Accessories (Scarves, Hats, Gloves)
- Home Items
- Any items marked Final Sale/Clearance or 50% off or more at time of sale
How To Make A Return
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
- Must be postmarked within 20 days of the original order date.
- Submit a return request (through our Customer Service Portal) and we will e-mail you with shipping instructions.
- Shipping costs are the customer's responsibility, and are non-refundable. The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- Note: Items cannot be returned past 20 days. If you are traveling, please keep this in mind. We will not make exceptions for travel purposes.
- Expect an emailed E-Gift Card within 3-5 business days of the delivery of your return at our warehouse, which can be redeemed at checkout by imputing the unique gift card code in the "Gift Card or Discount Code" field. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit may not be processed the day your item is delivered. It must first be sorted, inspected, and processed.
- Shipping charges and Route insurance: Unfortunately, we cannot refund original shipping charges or purchased Route shipping insurance.
- We currently do not accept exchanges. Please return the item you wish to return and place a new order immediately for the item you so desire. We do not price adjust for any reason.
If you are unsure of your size, please reach out to us via email BEFORE placing your online order.
Holiday Return Policy
We are happy to offer a modified return policy through the holiday season! We will have an extended window for store credit, and will now offer size exchanges for the same item. Purchases made on or after November 20, 2023 may be returned for store credit or exchanged for another size through January 15, 2024 (item must be postmarked by this date). Purchases made on or after December 26, 2023 will revert to our standard 20-day window. All other return guidelines remain intact. Please refer above for general return guidelines.
International Return Policy
No returns will be processed for international orders: outside the United States.
Online orders will be processed and shipped within 1-4 business days from date of purchase unless otherwise stated. Shipped orders will be sent via USPS with a tracking number. Orders placed on the weekend will be processed the next business day, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-5 business days after the Holiday.
Typically, your package should be delivered to you within 2-9 business days after it has been shipped for domestic orders.
International orders will vary by country; however, will typically be delivered within 10-15 business days after shipment. This may vary depending on the Customs process in the destination country. Customers may be charged duties and tariffs on their international orders at the time of delivery in the local currency. Wild Luxe Boutique is not responsible for any country specific tariffs or duties. Customers will incur any costs associated with duties, taxes, and/or customs. If you used a promo code or received any discount on your order, you will be charged taxes or duties on the original prices. We will not alter any invoices or pricing in an attempt to avoid international fees or charges.
Wild Luxe Boutique is not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. To help you with these issues, we offer Route Insurance which covers your order 100% if it gets lost, stolen, or damaged. We ship to the address provided at checkout. Please ensure your address includes zip code and Apt. number if applicable. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable.
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